Dilbert

Nov. 30th, 2007 10:58 am
melstav: (Fred Fredburger)
[personal profile] melstav
Part of my job involves providing call-in tech-support to our customers.

Some of our customers are.... less "with-it" than others, both in terms of computer-savviness and in terms of generalities.

One of my coworkers walked into my office a little while ago and handed me a printout of today's Dilbert comic ( from http://www.dilbert.com ) with the statement, "I saw this and immediately thought of you."

Here is a direct link to the comic.

Date: 2007-11-30 04:14 pm (UTC)
From: [identity profile] bernmarx.livejournal.com
I actually had an issue I'd never seen before the other day, and that I would have suspected the user of being a liar or crazy if I hadn't confirmed it myself.

Someone came to me because a particular Word document wouldn't print. I advised her to try a different printer, and when she did, the document printed, but there was a second (older) letter superimposed on the first one. I had her email me the document, and I had the same problem -- wouldn't print on printer A, and printed the phantom letter on printer B.

I noticed there was an object anchor on the document, so I deleted it. The document now printed correctly. I copied the object to a fresh Word document, and saw a blank page on the screen, with a highlighted but (apparently) blank object. I tried to resize or reset or do anything to the object, but all of Word's object controls were grayed out. I printed the "blank" document and got a printout of the phantom letter.

It was very strange.

Date: 2007-11-30 05:00 pm (UTC)
From: [identity profile] sannask.livejournal.com
like, a single letter, like the letter "B" or an entire like, like "Dear Mr. Smith, ..."? not that it matters, exactly, i just sort of had this image of a 7-inch grayscale letter "B" printing out over some other text.

that is indeed very very odd. o_0

Date: 2007-11-30 05:10 pm (UTC)
From: [identity profile] bernmarx.livejournal.com
An entire document, "Dear Mr. Smith...". In normal 12-point Tahoma font, something like four paragraphs long.

Date: 2007-11-30 04:17 pm (UTC)
From: [identity profile] meecie.livejournal.com
I've often been guilty of the "well, it works fine for me, so you must be an idiot" attitude.

I don't know what you did, but you did *something* to fork up that application beyond all recognition. Really. It was something you did.

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